FAQs

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Answers to Carpet & Rug Care Questions

When looking into getting your carpets or rugs cleaned you may come up with some questions that you want answered. Our customer service professionals will be more than happy to answer these questions for you when you give us a call at 718-840-3560. If you prefer, you can also browse through this page to get answers to many of the most frequently asked questions.

How Frequently do Rugs Need to be Cleaned?

The manufacturers of rugs and carpets recommend that you have them deep cleaned at least every 12 to 18 months. This helps to remove dirt and debris that can work its way down to the base of the fibers and cause damage. For heavily trafficked areas it may be a good idea to have them cleaned more frequently than that.

Do You Offer Upholstery Cleaning?

Yes, we can clean any type of upholstery so that it looks and smells fresh again. You can have us come up specifically to clean upholstery, or have that added on as part of the carpet cleaning services we provide. Either way, we will make sure everything looks great when we are done.

How Soon After Carpet Cleaning Can I Walk in the Area?

It is best if you avoid walking on your carpet until it is completely dry. Our powerful carpet cleaning machines do a great job at removing the vast majority of the water that is used to steam clean and rinse your carpets, but a small amount is always left behind. In most cases this will evaporate naturally within a couple hours. Of course, it is safe to walk on the carpets immediately, but to help them stay looking clean and nice it is best to wait.

Can You Repair a Damaged Area Rug?

Yes! We offer a great rug repair and restoration service that can help to fix virtually any problem you are facing. For minor problems we can perform the repair right at your home or business. For more serious problems we will bring the area rug back to our facility to complete the restoration. Either way, we will make sure that your rug looks great now, and for years to come.

When Can Kids & Pets Go on a Cleaned Carpet?

We use only environmentally friendly carpet cleaning products so when it comes to the safety of your pets and children, you can let them go on the cleaned floors immediately after we are done. We recommend, however, that everyone avoids walking in the area until it is completely dry because a wet carpet can pull dirt off of shoes or even feet. This can result in the carpet looking dirty more quickly than it otherwise would.

How Can I Schedule an Appointment?

The easiest way to schedule an appointment to have your carpets or rugs cleaned is to give us a call at 718-840-3560. When you call, we can provide you with a free estimate on how much it will be to clean your carpets so you know what to expect.